Victoriacars offers two types of insurance:
10.1 SUPER RELAX INSURANCE (Fully comprehensive insurance recommended by Victoriacars to travel without problems. 0% incidents).
Victoriacars offers you the most complete insurance on the market to cover any possible problem that you may have during your trip.
With the SUPER RELAX INSURANCE you will have a fully comprehensive insurance with 0€ excess and Civil Responsibility for third party damages up to 50.000.000 €
Theft of the vehicle is 100% covered with o€ excess by returning the key of the vehicle.
You will have a full coverage by simply showing a friendly accident form or the police report. Without any additional costs, you will also have included 24 hours free road assistance and replacement vehicle when you request for it. The cost of towing the vehicle and assistance will be covered by the SUPER RELAX INSURANCE.
In case of an accident against different objects or scratches on the body of the car, SUPER RELAX INSURANCE guarantee the full coverage.
Purchasing the SUPER RELAX INSURANCE will cancel any kind of security deposit or guarantee in order to collect the vehicle.
With SUPER RELAX INSURANCE you will be covered for medical assistance for driver and passengers. (PAI).
With SUPER RELAX INSURANCE you will have many advantages during your rental period:
* Free upgrade in case of no availability.
* You will have a replacement vehicle in case of breakdown or accident.
* Preferred road assistance, 24 hours a day will be preferred and with no extra costs.
* You will not have to pay any extra cost for the vehicle immobilization in case of an accident.
- SUPER RELAX INSURANCE offers you full coverage in:
- – Breakage of windows, glass and mirrors.
- – Damage from punctures to wheels, rims or hubcaps.
- – Total or partial theft.
- – Damage to the clutch, battery recharging and undercarriage.
Important: For group H, H1,G or F1 bookings the Super Relax insurance will have an excess of 300 euros per booking.
Important: Wheel blowouts are considered to be the result of negligent use of the vehicle and therefore their repair and assistance will not be covered by this insurance.
Fully comprehensive insurance FRANCHISE 0 EUR Cover for broken windows, glass, mirrors and tyres 24-hour roadside assistance and towing included
Theft, accident and collision insurance FRANCHISE 0 EUR Priority in the delivery of superior car free Coverage for damage to clutch, battery recharging, underbody shock, loss or breakage of keys
No deposit required. 0 Euro Payment by credit or debit card Health insurance for driver and passengers (PAI) included
10.2 Relax Insurance (Basic Insurance)
Victoriacars offers you a basic insurance with an excess to cover the most basic needs of your rental.
With the RELAX INSURANCE you will have the obligatory insurance of circulation of the automobile in addition to the basic Complementary insurance of Civil Responsibility for damages and injuries to third parties.
The theft of the vehicle will be insured with an excess of up to 3,000 euros, provided that the theft does not occur as a result of the thief’s access to the keys of the vehicle, as in this case the customer’s responsibility will be for the total value of the vehicle. The company will demand the corresponding report duly filled in to the authorities and the key to the stolen vehicle.
With RELAX INSURANCE the vehicle will be insured in case of accident with an excess of 1,500 to 3,000 euros depending on the model. In this case it will be the responsibility of the client to provide the corresponding friendly accident report or attestation report prepared by the authorities. In case the accident was the result of negligent driving or under the influence of drugs or alcohol Victoriacars could deny coverage of this insurance. In the event of an accident, Victoriacars will retain the appropriate deductible for as long as deemed necessary until responsibility for the accident is fully defined and, even if not at fault, the client will be charged for any legal or administrative costs arising from the accident.
RELAX INSURANCE establishes an excess of 1,500 euros in the event of collisions with fixed or mobile objects, as well as damage of any origin or nature to the bodywork of the vehicle.
The choice of this insurance implies the payment of a mandatory deposit as a guarantee that can vary depending on the group from 300 to 1000 euros. The payment of this deposit will be made by credit card in the natural currency of the country of origin of this card.
Payment of the reservation must be made by credit card. Debit cards are not accepted as a guarantee or deposit.
The client who contracts this insurance will not have the advantages of contracting the SUPER RELAX INSURANCE, so he will not have priority in the delivery of a superior group, he will not have the additional driver service free of charge nor the free replacement vehicle service in case of breakdown or accident.
In case the customer needs road assistance or towing service, based on the RELAX INSURANCE may not be offered free of charge by Victoriacars having to charge the corresponding fee based on the mileage performed.
RELAX INSURANCE does not provide coverage in case of:
– Broken windows, glass and mirrors.
– Damage to wheels, rims or hubcaps.
– Loss, theft or total or partial breakage of keys.
– Damage to the clutch, battery recharge, knocks on the undercarriage, loss or breakage of aerials or non-fixed parts of the vehicle.
In this case, the customer will be responsible for covering these damages in their entirety. Or prevent any incident by contracting SUPER RELAX INSURANCE.
Insurance with Excess
No coverage for glasses, windscreens and tires
No road assistance
Theft Insurance with Excess
No Upgrade prority
No coverage for clutch, underneath the car, battery recharge, key lost or damage
Security deposit mandatory
Payment only on Credit Card
No coverage for medical health for driver and passengers (PAI)
Accident insurance WITH EXCESS
No coverage for glasses, windscreens and tires
No road assistance
Accident Insurance WITH FRANCHISE No Coverage for broken windows, mirrors and tires No Free Roadside Assistance or Towing
10.3 Relax Insurance vs. SUPER RELAX Insurance
RELAX INSURANCE VS. SUPER RELAX INSURANCE
Accident insurance WITH FRANCHISE Fully comprehensive insurance without excess 0
Theft insurance WITH FRANCHISE Theft insurance without excess 0
Accident, collision, bodywork and paintwork insurance Franchise 0 euros
Mandatory minimum deposit with credit card No mandatory deposit 0
Without driver and passenger medical assistance (PAI) coverage Driver and passenger medical assistance (PAI) insurance included
Payment by credit card Payment by credit or debit card
No priority in superior car delivery Priority in superior car delivery free
No free replacement vehicle Free replacement vehicle
No Roadside Assistance and Free Crane 24 hour roadside assistance and crane included
No priority in quick return of the vehicle without waiting Quick return of the vehicle without waiting
No coverage for broken windows, glass and mirrors Full coverage for broken windows, glass and mirrors
No Tyre damage coverage Total tyre damage coverage
No coverage for lost or broken keys Lost or broken keys
Damage to clutch, battery recharge, or bass shocks Damage to clutch, battery recharge, or bass shocks
Vehicle downtime costs Coverage for vehicle downtime costs
10.4 WHAT IS NOT COVERED BY THE INSURANCE IN ANY OF THE ABOVE WAYS?
– Theft or damage to personal objects inside the vehicle.
– Fines, tolls and any expenses attributable to the driver of the vehicle.
– Wrong refuelling.
– Theft of the vehicle with the keys in the ignition or theft of the vehicle as a result of the theft of the keys.
– Damage caused to third parties or to the vehicle itself due to negligence, inappropriate driving or failure to comply with traffic regulations.
– Damage or situations caused by driving under the influence of alcohol and/or drugs.
– Breakage of keys due to negligence.
– Special cleaning in the event that the vehicle is returned in a manifestly unsuitable state of soiling both inside and outside.
10.5 CANCELLATION INSURANCE
When you purchase the Cancellation Insurance we guarantee the refund of the amount of your reservation (except the amount of this insurance) if you decide to cancel your reservation. This cancellation must be made at least 48 hours before the delivery of the vehicle in order for the refund to take effect.
The amount of this insurance depends on the selected vehicle group and the supplier.